Service Availability

HERE operates the following services on a 24x7 basis, 365 days per calendar year. HERE uses commercially reasonable efforts to maintain a target Service Availability per calendar month, as set out below.

HERE Destination Weather

These services have 99.9% monthly uptime:

  • Destination Weather API v1

HERE Fuel Prices

These services have 99.9% monthly uptime:

  • Fuel Prices API v2

These services have 99.9% monthly uptime:

  • Batch Geocoding API v6
  • Geocoder API v6
  • Geocoder Autocomplete API v6
  • Geocoding & Search API v7
  • Places (Search) API v2

HERE Map Rendering

These services have 99.9% monthly uptime:

  • Map Image API v1
  • Map Tile API v2
  • Raster Tile API v3
  • Vector Tile API v2

HERE Positioning

These services have 99.9% monthly uptime:

  • HD GNSS Positioning & A GNSS Positioning v1
  • Network Positioning API v1
  • Network Positioning API v2

HERE Real-Time Traffic

These services have 99.9% monthly uptime:

  • Traffic API v6
  • Traffic API v7
  • Traffic Raster Tile API v3
  • Traffic TPEG API v1
  • Traffic Vector Tile API v2

HERE Routing

These services have 99.9% monthly uptime:

  • Geofencing v8
  • Isoline Routing API v8
  • Map Attributes API v8
  • Matrix Routing API v8
  • Route Matching API v8
  • Routing API v7
  • Routing API v8
  • Waypoints Sequence v8

HERE SDK (server components)

HERE SDK v4 for Android, iOS, and Flutter has 99.9% monthly uptime.

HERE Tour Planning

These services have 98.5% monthly uptime:

  • Tour Planning API v3

HERE Transit

These services have 99.9% monthly uptime:

  • Intermodal Routing v8
  • Public Transit API v8

Workspace

Customers can create solutions with 98.5% or greater uptime using high-service-availability operations. Highly available solutions built on the HERE platform require both the Service Level Objective (SLO) supported operations described below, and active use case workflow monitoring and responsiveness by the Customer.

HERE will use commercially reasonable efforts to provide SLOs as set out in the tables below.

Operations Supporting APIs Monthly Uptime Percentage
Read operations on versioned layers Blob API, Metadata API, Query API 99.5%
Write operations on versioned layers Blob API, Publish API 98.5%*
Read operations on volatile layers Volatile Blob API, Metadata API, Query API 99.5%
Write operations on volatile layers Volatile Blob API, Publish API 99.5%
Read operations on stream layers Stream API, Blob API 98.5%
Write operations on stream layers Ingest API 98.5%
Read operations on interactive map layers Interactive Map API 99.5%
Write operations on interactive map layers Interactive Map API 99.5%
Create, activate, and cancel pipelines Pipeline API v2 or newer (guarantees invocation but not the completion of the operation) 98.5%

Service Availability is calculated as the number of successful operational tests divided by the number of total operational tests for each calendar month, expressed as a percentage to two decimal places. HERE measures Service Availability based on HERE production logs and on commercial-grade web API monitoring tools deployed by HERE and run at no more than 5-minute intervals.

HERE reserves the right, at its sole discretion, to amend the monitoring methodology and tools.

*For versioned layers, the HERE platform adheres to read-after-write consistency and uses a synchronous data replication process. The synchronous replication process means that writes to versioned layers are possible only when both primary and secondary regions are available. Therefore, if the customer chooses the multi-region option for a catalog with versioned layers, the SLO for write operations on versioned layers is reduced to 97% (two regions at 98.5% Service Availability equates to a combined Service Availability of 97% due to read-after-write consistency replication strategy).

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